Sociala Help Center

Troubleshooting

Instructions on how to overcome possible technical issues

21 articles

Recovering a Hacked Account

Essential Safety Tips to Protect Your Account

What to Do if You Receive a Suspicious Activity Notification

What to Do if Your Account Has Been Hacked or Taken Over

Steps to Secure Your Account if You Suspect Unauthorized Access

Missing Content After Upload

Deleting account issues

Troubleshooting Account Deletion Issues

How to Delete Your Account Without Access to Your Email or Password

Troubleshooting tips

Troubleshooting Platform Issues

Need More Help?

Troubleshooting Platform Loading Issues

Transaction History Errors

If Your Transaction History Shows a Transaction You Didn’t Make

If Your Transaction History is Empty or Recent Transactions Aren’t Showing Up

Requesting a Refund from a Creditor

Refund Follow-up with Stripe

Support Options for Refund or Payment Issues

Refund Follow-up with the creator

Payment Failures

Troubleshooting Payment Issues

Notification Issues

Delayed or Missing Notifications

Media Playback Problems

"Failed to Upload Media" Error

Uploading Issues

Troubles With Uploading a Photo or Video