If you encounter a payment-related issue on our platform, here’s how to resolve common errors:
"Payment failed. Please check your payment method and try again." Double-check your payment details, including the card number, expiration date, and security code. Ensure your card or account has sufficient funds and try again.
"Insufficient funds. Please add funds to your account." Add funds or use a different payment method with sufficient balance before retrying the transaction.
"Payment declined. Please check your payment details." Verify that your payment details are correct and that your payment method is active and authorized for online transactions. If the issue persists, contact your bank or payment provider.
"We couldn’t set up your recurring payment. Please try again or contact support." Ensure your payment method allows recurring payments. Try again, and if the issue persists, reach out to our Support Team for further assistance.
Need Help with Delayed, Incorrect, or Multiple Charges?
If your payment is delayed, charged incorrectly, or stuck in processing, you can reach out to Stripe for further assistance:
Go to Stripe’s Support Center.
Log in for personalized support options.
Click “Submit a Request” and select the relevant issue.
Provide such details as transaction IDs, error messages, and a description of the issue.
Monitor your email or Stripe’s support portal for responses.
For urgent support, use Stripe’s live chat for immediate assistance.
If you're unable to resolve a payment issue on your own, our Support Team is here to help! Reach out to us, and we’ll assist you as soon as possible.