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Troubleshooting Platform Issues

Updated over 2 weeks ago

If you encounter errors while using our platform, try the following steps to resolve the issue:

  1. Clear Cache and Cookies: Your browser’s cache and cookies might be causing problems. Go to your browser’s settings and clear them.

  2. Update Your Browser: Ensure you’re using the latest version of your browser. Outdated versions can cause compatibility issues.

  3. Disable Browser Extensions: Some extensions might interfere with the platform. Disable them and check if the issue persists.

  4. Try a Different Browser: If the issue continues, try accessing the platform using a different browser.

  5. Restart Your Browser: Close and reopen your browser to refresh your session.

  6. Check Your Internet Connection: Ensure you have a stable internet connection.

  7. Contact Support: If you’ve tried all these steps and are still experiencing problems, contact our Support Team for assistance.

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