The last step of signing up is a 6-digit code we send to your email. Here's what to do when it doesn't arrive, or doesn't work.
The code hasn't arrived
Check your spam or junk folder.
Make sure the email address you entered is correct, and search your inbox for Sociala in case the message is buried.
Click Resend on the code screen to have a new one sent.
The code isn't accepted
A code is valid for 10 minutes. After that it stops working and you'll need a new one — use Resend.
If you've asked for several codes, only the newest one works. Take the digits from the most recent email.
A wrong code is reported right away; the message clears as soon as you start correcting it.
You've run out of attempts
Resending isn't unlimited. Once you've used up the attempts for an address, you can't register it yourself any more — write to us at [email protected] and we'll sort it out with you.
Signing up with a different address isn't the answer here: the email you register with is the one you'll sign in with, and it can't be changed later.
See How to Sign Up for Sociala for the whole process.
Need help? Contact support at [email protected]