You can delete your account yourself, from your settings. It's permanent, so it's worth reading what follows before you start.
Before you begin
Two things have to be sorted out first, and the platform checks them in that order.
Your channels. If you have any — active or not — deletion stops and you'll see Your request is in progress. That message doesn't mean anything has been sent to us: it means your channels have to be closed first, and you close them yourself. See Deleting a Channel — a paid channel takes a few steps and some time.
Your balance. If there's anything left on it, deletion stops and you're offered Go to Wallet to withdraw it, or Cancel. See Steps to Withdraw Your Money.
If what's left is under $20, it's below the minimum withdrawal and can't be taken out — spend it on Sociala, on a post, a subscription or a donation, and the balance is clear.
How to delete your account
Click your profile picture — top right on a computer, bottom right on a phone — and select Settings.
Choose Security & Privacy and scroll to the bottom.
Click Delete your account and confirm.
We send a code to your email — enter it, and the account is deleted. You're signed out straight away and taken to the Newsfeed.
No confirmation email follows. The code you enter is the last message you'll get from us about it.
Can't sign in? First try to get access back — reset your password or use Continue with Google. If that doesn't work, you can ask us to delete the account by email: write to [email protected] with the subject Account Deletion Request. Channels and balance still have to be dealt with first.
What happens to your account
Your email, name and surname are removed.
Your posts are deleted. Some content and records may be kept where we need them to complete earlier purchases, resolve disputes, prevent fraud or meet legal requirements — and we can't delete copies other people have saved outside Sociala.
Your comments: ones nobody replied to are deleted; ones with replies are replaced by This comment was deleted, so the conversation underneath still makes sense.
The account itself stays in the system as an anonymous Deleted account.
The account can't be restored. Signing up again with the same email creates a new, empty account — not your old one back.
Subscriptions and recurring donations managed by Sociala stop being charged. Subscriptions you took out through Apple or Google aren't cancelled by deleting your account — cancel those with them.
Deleting your account doesn't by itself entitle you to a refund of anything you've already paid.
If people were donating to you monthly
Their donation subscriptions stop by themselves when your profile goes. Nothing further is charged to them, and past donations are not refunded.
The full terms are in Delete Your Sociala Account, which you'll find in the same Security & Privacy page under Permissions.
If you only want a break
Deleting isn't the only option. You can cancel your own subscriptions in Settings → Subscriptions, unsubscribe from our emails using the link in any of them, and — if you run a paid channel — pause billing in the channel's Settings → Management → Subscription charging, so your subscribers aren't charged while you're away. We can also hide your profile and posts from others — write to us at [email protected].
Need help? Contact support at [email protected]