Where the email comes from
We send it after a run of failed sign-in attempts on your account. Most of the time that's you — a wrong keyboard layout, a forgotten password, an old one saved in a browser. It doesn't mean anyone has got in.
If it was probably you
Nothing to do. If you're having trouble signing in, see You Can't Sign In.
If you don't think it was you
Reset your password. This is the thing that matters: following the reset link ends every other session on your account — every device, every browser — so anyone signed in elsewhere is signed out. Then sign back in with the new one. See How to Reset Your Password.
Two things that work in your favour:
Your email can't be changed on Sociala, so nobody can take your recovery route away from you.
Nobody can redirect your payouts to their own account.
Secure your email too
Anyone who can read your email can probably reach your Sociala account. Give that mailbox a strong password of its own, and turn on two-factor authentication there if your provider offers it.
Still worried
Write to us at [email protected] and tell us what you saw and when. See also If Your Account Has Been Taken Over.
Need help? Contact support at [email protected]