How to reset it
Open the sign-in window and click Forgot password under the password field. The same link is on the Change Password screen in your settings, if you got that far before realising you'd forgotten it.
Enter the email address linked to your account — the screen confirms that we'll send reset instructions there — and click Next.
Check your inbox. It can take a couple of minutes. Look in spam or junk too, and try searching for Sociala in case the message is buried.
Open the email and follow the link.
Enter your new password and confirm it.
What your new password needs
Latin letters only, at least 8 characters, with at least one uppercase letter, one lowercase letter, one number and one special symbol.
Resetting signs you out everywhere
Following the reset link ends every other session — every device, every browser. If you think someone else has got into your account, this is the thing to do: it locks them out along with everyone else, and you sign back in with the new password.
Good to know
If you signed up with Continue with Google, password recovery works for you too.
Requests aren't unlimited, and there's a short wait between them — if nothing arrives, give it a few minutes before asking again rather than clicking repeatedly.
If you've lost access to the mailbox itself, write to us at [email protected]. We can't change the email on an account, but we'll talk through what's possible.
Remember your password and just want a new one? See How to Change Your Password.
Need help? Contact support at [email protected]