How long it takes
How quickly an approved refund reaches you depends on the payment channel — your bank, card issuer, app store or payment provider can each add time of their own, and a payment under review takes longer still. We'll tell you when the refund has been issued.
Where the money goes
That depends on what you paid for and how:
Refunds for paid messages go to your Sociala balance — check Wallet, it's most likely already there.
Where the law requires the money to be returned, it goes back to the payment method you used.
Purchases made inside the iOS or Android app are refunded by the app store, not by us, and those go back the way you paid.
We'll tell you in our reply where your refund is going.
What comes back
We'll confirm the exact amount of your refund when it's approved.
What you lose
When a purchase is refunded, the access it bought may be removed with it: the post, channel, subscription or feature can be taken off your account.
To follow a refund that's already been approved, see Refund Tracking. The rules are in our Terms of Use (Section 11).
Need help? Contact support at [email protected]