Start on Sociala's side — most delays are visible there, and you'll save yourself a call to the bank.
1. Check the payout actually went out
Open Wallet and set the status filter to Failed. If your withdrawal is there, it didn't leave the platform, and the details button will show what happened.
2. Check your withdrawal account is fully connected
This is the most common cause. Click Withdraw: if you see Withdrawal account required, the connection was never finished — connect it and try the payout again. See Updating Your Payment and Payout Details.
3. Give it a few business days
Once a payout has left, the bank still has to process it. Weekends and public holidays add to that. If it's been fewer than five business days, it's most likely still on its way.
4. Write to us
If the payout shows as sent and more than five business days have passed, contact support at [email protected] with the date and the amount. We can see what happened on our side, including whether the funds were held for a check, and tell you what to do next.
Contact your bank only after that, once we've confirmed the payout left and given you the details to quote.