On our side
We never store your card. Card details are entered on the payment provider's secure page and don't reach Sociala.
Sensitive actions need a code. Closing a channel to new subscribers, pausing billing, removing subscribers or deleting a channel each require a code we email you.
Payouts are checked before they're released, which is why a withdrawal doesn't leave the moment you request it.
Funds can be held while we look into something unusual. They're released once the check is complete.
One payout account per profile, so the same bank details can't be attached to several accounts.
On the payment side
Payments run through a certified payment provider. Card data is encrypted and replaced with a token rather than stored, card networks' own verification steps apply to purchases, and the provider meets the payment industry's security standards.
What you can do
Use a password you don't use anywhere else, and look through Settings → Security & Privacy on your profile. If you see a payment you don't recognise, open its details in Wallet and send us the transaction ID at [email protected].
Need help? Contact support at [email protected]