Most problems fall into one of four shapes. Find yours below rather than working through everything.
The page won't load at all
Check your internet connection — try another site, or restart your router.
Reload the page.
Open Sociala in a private window. If it works there, the problem is in your browser rather than on our side — clear your cache and cookies, and disable extensions one at a time.
A button or menu doesn't respond
Reload the page first — a session that's been open a long time is the usual cause.
Ad blockers and privacy extensions are the next suspect. Turn them off for Sociala and try again.
Try a different browser to rule it out.
Something you expected isn't there
Just published a post and can't find it in search? New content takes a little while to become searchable.
Old posts missing from your feed? The feed keeps a limited depth — older items drop off it, but nothing is deleted. Open the profile or channel to see everything.
Transactions not showing? That's usually a filter — see If Your Transaction History Is Empty.
You see an error message
Note down exactly what it says before you reload — it's the single most useful thing for us.
Writing to us
If none of that helps, email [email protected] and include:
what you were doing and what happened instead;
the exact error text, or a screenshot;
roughly when it happened;
your browser, and whether you're on a computer or a phone.
With that we can usually answer in one reply instead of three.
Need help? Contact support at [email protected]