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If Your Transaction History Is Empty

Check the date filter first

Above the list in Wallet there are four filters, and one of them catches almost everyone: the period is set to the last 30 days by default. Anything older simply isn't shown. Widen it and your history reappears.

The other three are All payments, All types and All statuses — each one narrows the list further. Set all four back to their widest setting before concluding anything is missing.

Check which page you're on

The history is paginated. If you'd been browsing older entries, you may still be on page two.

An empty list can simply mean an empty history

If you haven't bought anything and haven't earned anything, there's nothing to show yet. Money you add to your balance appears as its own entry, so a first top-up will fill it.

If a specific recent transaction is missing

  • Reload the page.

  • Check the status filter — a payment still going through sits under In progress, not among the successful ones.

  • If it's been more than a few minutes and it's nowhere under any filter, write to us at [email protected] with the amount, the date and what you were paying for.

Need help? Contact support at [email protected]

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